Privacy Policy h5five

1 Introduction

This Privacy Policy ("Policy") is issued by h5five ("we", "platform", "h5five"), an online betting platform operating under international licensing. This Policy applies to the entire website under the domain h5five.org and all services provided through it.

By registering an account, using our services or browsing the h5five website, you acknowledge that you have read, understood and agreed to be bound by the provisions of this Privacy Policy. If you do not agree with any part of this document, you are advised not to use our platform.

h5five takes seriously its responsibility to protect the privacy of every individual who interacts with our platform. We recognise that your trust is the foundation of the ongoing relationship between members and the platform, and therefore the protection of personal data is prioritised in every operational decision we make.

2 Information Collected

h5five collects various categories of information from members depending on their interactions with the platform. The following is an overview of the data we process:

We only collect information that is genuinely necessary for the stated purposes. h5five does not request any health information, religious beliefs, political views or sensitive data unrelated to the operation of online betting services.

3 Purpose of Data Use

Every category of data collected by h5five is used for legitimate and defined purposes. We do not process data for purposes not stated in this Policy without obtaining fresh consent from you.

• To verify member identity and fulfil KYC requirements in order to comply with the international licensing obligations governing h5five's operations.
• To process deposit and withdrawal transactions through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• To manage member accounts, including login verification, password recovery and account-related communications.
• To provide 24/7 customer support via live chat and email in Malay and English.
• To monitor platform activity in order to detect and prevent fraud, money laundering and violations of the terms of use.
• To send information relating to promotions, bonuses and platform updates — subject to the communication preferences you have set.
• To conduct internal data analysis for the purpose of improving services and user experience on an aggregated and anonymised basis.
• To comply with any court orders, requests from regulatory authorities or applicable legal obligations.

4 Information Sharing

h5five controls the sharing of members' personal information very strictly. We do not sell or disclose data to third parties for commercial purposes. Data sharing only occurs in the following circumstances:

• Payment processors: Legitimate and authorised payment service providers engaged to facilitate deposit and withdrawal transactions.
• Technical service providers: Companies providing cloud computing infrastructure, cybersecurity services and system maintenance to h5five, subject to binding confidentiality agreements.
• Enforcement authorities: Government agencies or regulatory bodies that require information based on a valid court order, legal writ or licensing compliance requirement.
• Game software providers: Minimum technical information required by licensed game providers to verify a member's eligibility to play their games on our platform.
• Business transitions: In the event of any merger, acquisition or sale of h5five's assets, member data may be transferred to a successor entity on the condition that an equivalent privacy policy is maintained.

In all of the above sharing situations, h5five ensures that the recipients of data are bound by confidentiality and security obligations equivalent to the standards we uphold ourselves. Information shared covers only the data genuinely required for the stated purpose.

5 Data Security

The security of members' personal data is h5five's top priority. We invest in comprehensive technical and organisational security measures to protect your information from unauthorised access, modification, disclosure or destruction.

• SSL/TLS encryption protocols for all data communications between the platform and users' devices.
• Encryption of data at rest for sensitive information including financial and identification data.
• Role-based access control (RBAC) ensuring staff can only access data relevant to their duties.
• Security audits and penetration testing conducted periodically by independent third parties.
• Intrusion detection systems and real-time threat monitoring active at all times.
• Tested incident response procedures to ensure any data breach can be handled promptly.
• Mandatory information security training for all h5five staff with access to member data.

6 Cookies and Tracking Technologies

h5five uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better experience for members. There are several types of cookies we use:

• Essential Cookies: These cookies are required for the basic operation of the website, including login session authentication, security management and core platform functions. The platform cannot function properly without them.
• Performance Cookies: Collect aggregated and anonymised information about how users interact with the website to help us understand and improve platform performance.
• Functionality Cookies: Store user preferences such as language, display settings and login information to provide a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns internally for the purpose of improving h5five's services.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions on our platform. By continuing to use h5five, you acknowledge and agree to the use of cookies as described.

7 International Data Transfers

As h5five operates under international licensing, some members' personal data may be processed or stored outside Malaysia. Such transfers only occur when necessary for service operations, such as the use of international cloud servers or internationally accredited service providers.

In all cross-border data transfer situations, h5five ensures that protection equivalent to the standards set out in this Policy is maintained through:

• Legally binding data processing agreements with all overseas data recipients.
• Adequate data protection assessments of the recipient country before any transfer takes place.
• The use of internationally recognised standard contractual clauses as a secure transfer mechanism.

8 Data Retention and Deletion

h5five retains members' personal data for as long as your account is active or as long as needed to provide services. After account closure, certain records may be kept for a period determined by licensing obligations and legal compliance requirements.

• Financial transaction records are retained for the period required by international licensing regulatory authorities for audit and compliance purposes.
• Identification and KYC data is retained in accordance with the licensing requirements governing the operation of the online betting platform.
• Support communication logs are kept for a limited period for reference and service quality purposes.
• Technical data and cookies are stored for the duration of a session or for the period specified in the respective cookie settings.

When the retention period expires, h5five will delete or anonymise your data in a secure and irreversible manner. You may request early deletion of your data by contacting our support team, subject to any legal obligations that may require us to retain certain information.

9 Data Subject Rights

As an h5five member, you hold certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights. To submit any request, please contact our support team through the channels listed in the Contact Us section.