h5five Terms and Conditions for Platform Use

By accessing, registering for or using any part of the h5five platform available on this website, you acknowledge that you have read, understood and agree to be bound by all terms and conditions stated in this document, together with our Privacy Policy which forms part of this agreement.

These terms and conditions form a legally binding agreement between you ("User") and the operator of the h5five platform ("Company"). If you do not agree with any part of these terms, you are not permitted to use the h5five platform.

The h5five platform is only open to individuals who meet the following eligibility requirements without exception:

• Aged 21 and above at the date of registration
• Residing in an area that permits the use of online gambling services
• Not included in any self-exclusion list operated by h5five or a relevant regulatory body
• Having full legal capacity to enter into a binding agreement
• Registering voluntarily and not under compulsion from any party
• Not registering on behalf of a third party without written consent from h5five

h5five reserves the right to request age verification at any time. Users who fail to verify their age eligibility will have their accounts suspended and all balances related to unauthorised activity will be forfeited.

The h5five registration process requires users to provide accurate, complete and current information. Users are fully responsible for ensuring the validity of all information submitted.

Each user is only allowed one registered account. Holding multiple accounts by the same individual, whether using different names, phone numbers, email addresses or devices, is strictly prohibited and may result in the closure of all such accounts without any refund.

• The user's full name must match a valid identity document (MyKad or passport)
• The mobile phone number must be active and in the possession of the registering user
• The email address provided must be valid and accessible by the user
• The account password must be kept confidential and not shared with any party
• Users must notify h5five immediately if unauthorised access to their account occurs

Identity verification (KYC — Know Your Customer) may be required before the first withdrawal is processed or when h5five deems it necessary based on account activity. Required documents include a copy of MyKad and proof of the payment method used.

All financial transactions on the h5five platform are conducted in Malaysian Ringgit (RM) except for cryptocurrency-based payment methods. Payment methods accepted by h5five are as follows:

• Touch 'n Go eWallet
• DuitNow (instant transfer)
• Online banking via FPX (including major Malaysian banks)
• Boost eWallet
• Cryptocurrency: USDT, BTC and ETH

The minimum deposit limit is RM10 for all payment methods. The minimum withdrawal limit is RM100. Withdrawals are usually processed within 15 minutes to 2 hours after the request is submitted and verification is completed.

h5five reserves the right to hold or delay withdrawals that require further review for security reasons, including but not limited to: suspicious activity, incomplete KYC verification requirements, or if bonus wagering requirements have not been fully met.

Users are responsible for ensuring that the payment account details provided are accurate. h5five accepts no liability for losses resulting from incorrect payment information provided by the user.

h5five offers various promotions and bonuses to eligible members. All bonuses and promotions are subject to the terms and wagering requirements stated for each offer.

Welcome Bonus: h5five offers a welcome bonus of 120% of the first deposit amount up to a maximum of RM500. This bonus carries a wagering requirement of 20 times the bonus amount received before any winnings from that bonus are eligible for withdrawal.

Approved wagering requirement calculation examples:

• Deposit RM100 → Bonus RM120 → Account balance RM220 → Wagering requirement: RM120 × 20 = RM2,400
• Deposit RM1,000 → Bonus RM500 → Account balance RM1,500 → Wagering requirement: RM500 × 20 = RM10,000

Additional bonus terms are as follows:

• Only one welcome bonus is allowed per registered user
• Bonuses cannot be combined with other promotions unless clearly stated
• h5five reserves the right to cancel a bonus if fraud or promotion abuse is suspected
• Wagering requirements must be completed within the time period set for each promotion
• Some game types may not count fully or may only count partially toward fulfilling wagering requirements

The h5five VIP programme consists of five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers different weekly cashback benefits, ranging from up to 0.3% for Bronze members to up to 1.5% for Diamond members. Progress through VIP tiers is based on ongoing gambling activity and is assessed periodically by h5five.

All games available on the h5five platform — including online slots, live casino, virtual sports, sports betting and sportsbook — have their own rules that users must follow. The specific rules for each game can be found within the game interface itself.

• The results of completed games are final and cannot be disputed except on grounds of proven technical error.
• Any technical failure during a game will be resolved in accordance with the policy of the game provider.
• Bets placed cannot be cancelled after a game has started.
• For sports betting, the odds displayed at the time a bet is placed are the odds that apply.
• Bets on cancelled events will be returned to the user's account balance.
• h5five reserves the right to cancel or void bets suspected of involving manipulation or insider information.

Users are advised to understand the concepts of RTP (Return to Player) and game volatility before playing. These values reflect long-term statistical returns and do not guarantee winnings in any particular playing session.

h5five is committed to responsible gambling practices. We believe that gambling should be a form of entertainment only and should never harm a user's financial or emotional wellbeing.

This platform provides self-control tools to help users manage their gambling activity. Users may contact the support team for assistance with:

• Setting daily, weekly or monthly deposit limits.
• Setting loss limits or session time limits.
• Temporarily suspending access to the platform.
• Permanently self-excluding from the platform.
• Receiving information about responsible gambling support resources.

h5five does not permit gambling with borrowed funds. Users are solely responsible for all financial decisions made on this platform. Only bet with money you can afford to set aside.

Users of the h5five platform are prohibited from engaging in any of the following activities, which are considered serious violations of these terms and conditions:

• Registering or using an account on behalf of another individual without written authorisation.
• Using automation software, bots, scripts or third-party tools to influence game outcomes.
• Colluding with other users to deceive the system or exploit platform vulnerabilities.
• Money laundering or using the platform for any illegal purpose.
• Abusing bonuses or promotions through arbitrage betting or risk-hedging techniques.
• Spreading false information or carrying out fraudulent activity on or in connection with the platform.
• Attempting to hack, breach or disrupt the platform's security systems.

Violation of any of the above prohibitions may result in immediate account closure, forfeiture of all balances and bonuses, and possible legal action depending on the severity of the violation.

h5five reserves the right to suspend or close a user's account without prior notice under certain circumstances, including but not limited to:

• Confirmation that the user is under the minimum age of 21.
• Failure to submit the requested KYC documents within the specified time frame.
• Proven violation of any terms and conditions of this platform.
• Suspected activities related to money laundering.
• Requests from a relevant regulatory body or authority.

Users may also close their own account at any time by contacting the h5five support team. Valid balances in accounts closed at the user's own initiative will be processed for withdrawal subject to applicable wagering requirements having been met.

To the extent permitted by applicable law, h5five and its related entities are not liable for any direct, indirect, incidental or consequential losses arising from use of the platform, including:

• Financial losses resulting from gambling outcomes.
• Service disruptions due to maintenance or circumstances beyond our control.
• Unauthorised access to an account due to a user's negligence in safeguarding their login credentials.
• Delays in transaction processing caused by third parties.

The h5five platform is provided "as is" without any express or implied warranty. We are nonetheless committed to resolving any technical issues promptly and transparently.

The collection, storage and use of users' personal data is governed entirely by the h5five Privacy Policy, which forms part of these terms and conditions. Users are encouraged to read our Privacy Policy carefully to understand their rights.

h5five applies strict data protection measures in line with international industry security standards. Users' personal data will not be sold, transferred or shared with third parties without the user's consent, except as required by law or regulatory obligations.

Any dispute relating to the h5five platform should first be raised through our customer support channels. Our team will work to resolve every dispute fairly and transparently within a reasonable time.

If a resolution cannot be reached through support channels, the dispute will be referred to the alternative dispute resolution process established by the international licensing body under which h5five operates.

These terms and conditions are interpreted and enforced in accordance with the laws of the applicable international licensing jurisdiction. h5five operates under a valid international licence.

For any enquiries regarding these terms and conditions, you may contact the h5five customer service team via the platform's live chat or by sending us an email. We are available to assist in Malay and English, 24 hours a day.